contact@hightekers.com

Privacy
Policy

How we collect, use, and protect your data

1. Introduction

Hightekers Services Ltd ("we", "us", "our") is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection legislation.

We are committed to protecting your personal data and being transparent about how we collect and use it. This privacy policy explains how we handle the personal information of visitors to our website, our consultants, and our clients.

  • Data Protection Officer: dpo@hightekers.com
  • Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • Company number: 09916570

2. The Information We Collect and When

Website Users

When you visit our website, we may collect:

  • Name and contact information (when you fill in a form)
  • Email address
  • IP address and browser information
  • Cookie data (see our Cookie Policy)
  • Survey or feedback responses

Consultants and Prospective Employees

When you register as a consultant or apply for employment, we may collect:

  • Full name, address, date of birth, and contact details
  • National Insurance number and tax information
  • Copy of driving licence or passport
  • Visa or work permit status
  • Employment history and qualifications
  • Bank details for payment processing
  • Performance records and feedback

Clients and Client Employees

  • Business contact details (name, email, phone, job title)
  • Communication records
  • Feedback and reviews
  • Social media profile information (where publicly available)

3. How We Use Your Information

We process your personal data under the following lawful bases of the UK GDPR:

  • Contract performance: To fulfil our contractual obligations to consultants and clients
  • Legal obligation: To comply with tax, employment, and other regulatory requirements
  • Legitimate interest: To improve our services, communicate with you, and manage our business
  • Consent: For marketing communications and cookies (where required)

Specifically, we use your data to:

  • Process payroll, deduct tax and National Insurance for consultants
  • Manage employment contracts and benefits
  • Match consultants with client opportunities
  • Respond to enquiries and provide customer support
  • Send relevant updates about our services
  • Comply with legal and regulatory obligations
  • Improve our website and services

4. Who We Might Share Your Information With

We may share your personal data with:

  • Service providers: Payroll processors, IT service providers, cloud hosting providers, and professional advisors acting on our behalf
  • Government authorities: HMRC, tax authorities, and regulatory bodies (where legally required)
  • Clients: Relevant information about consultants for assignment purposes
  • Group companies: Other entities within the Hightekers group

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

Where we share data internationally, we ensure appropriate safeguards are in place as required by data protection legislation.

5. How We Keep You Updated

We may send you information about our services, events, and industry news that we think may be of interest to you.

You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us at dpo@hightekers.com

Please note that opting out of marketing communications does not affect our ability to send you important service-related messages.

6. Your Rights Over Your Information

Under the UK GDPR, you have the following rights:

  • Right to be informed: You have the right to know how your data is being used (this privacy policy)
  • Right of access: You can request a copy of the personal data we hold about you
  • Right to rectification: You can ask us to correct inaccurate or incomplete data
  • Right to restrict processing: You can ask us to temporarily halt processing of your data
  • Right to erasure: You can ask us to delete your personal data (subject to legal obligations)
  • Right to data portability: You can request your data in a structured, machine-readable format
  • Right to object: You can object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us at dpo@hightekers.com. We will respond within one month of receiving your request.

7. How Long We Keep Your Information

We retain your personal data for 10 years after our last contact with you, unless a longer retention period is required by law.

When the retention period expires, your data will be securely deleted or anonymised.

8. Giving Your Reviews and Sharing Your Thoughts

If you share reviews, testimonials, or feedback through our website or social media channels, please be aware that this information may be publicly visible.

We are not responsible for the privacy practices of social media platforms. We encourage you to review their privacy policies before sharing personal information.

9. Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it, including:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Access controls and authentication protocols
  • Regular security assessments and updates
  • Staff training on data protection
  • Incident response procedures

While we strive to protect your personal data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you and relevant authorities of any breach as required by law.

10. What Happens if Our Business Changes Hands?

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. We will notify you of any such change and ensure your data continues to be protected in accordance with this policy.

Any new entity will be required to comply with this privacy policy or provide you with notice of any changes.

11. Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements.

We will post any changes on this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.

12. How to Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

  • Email: dpo@hightekers.com
  • Post: Data Protection Officer, Hightekers Services Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated:

  • Website: ico.org.uk
  • Phone: 0303 123 1113